Terms and Conditions

Ramble Books provides Digital Products focused primarily on educational, informational and self-reflection topics, including relationships, emotional wellbeing, personal boundaries, narcissistic abuse and similar areas.

The Digital Products are provided in digital form only. Unless expressly stated otherwise, no physical product will be shipped to you.

The Digital Products are intended for personal, non-commercial use only. You may download, store and use the Digital Product for your own personal purposes, subject to the licence granted under these Terms.

We may update, modify, replace or discontinue any Digital Product or part of the Website where we consider this necessary or useful, including for legal, technical, security, editorial or business reasons.

The Digital Products are provided for informational, educational and self-reflection purposes only.

The Digital Products do not constitute medical, psychological, psychiatric, therapeutic, legal, financial or other professional advice. They are not a substitute for professional diagnosis, treatment, therapy, counselling, legal advice, emergency assistance or any other qualified professional support.

You acknowledge that the Digital Products may discuss sensitive personal, emotional and relationship-related topics. The content is general in nature and cannot take into account your individual circumstances, health condition, mental state, legal position, personal safety, family situation, relationship dynamics or any other specific facts relevant to you.

You are solely responsible for how you interpret, apply or act upon the content of the Digital Products. You should not rely on the Digital Products as the sole or primary basis for making decisions that may affect your health, safety, legal position, financial position, personal relationships or wellbeing.

If you are unsure about your situation, if you are dealing with abuse, violence, coercive control, mental health difficulties, trauma, family issues, legal issues or any other serious matter, you should seek advice from an appropriately qualified professional, such as a doctor, psychologist, psychotherapist, crisis intervention specialist, attorney, social worker or other competent expert.

If you are in immediate danger, experiencing a crisis, considering self-harm, or need urgent assistance, you should immediately contact emergency services, a crisis hotline, law enforcement, a qualified professional or another appropriate support service in your country.

We do not guarantee that any Digital Product will be suitable for your individual circumstances, correctly assess your personal situation, prevent harm, resolve any personal or relationship issue, or lead to any specific emotional, relationship, health, legal, financial or other outcome.

To the maximum extent permitted by applicable law, we are not responsible for any action, omission, decision, consequence, loss, harm or damage arising from your interpretation, application or use of the Digital Products, unless such liability cannot be excluded under mandatory law.

Purchases of Digital Products are processed through Lemon Squeezy. Lemon Squeezy operates the checkout environment, processes payments, handles certain tax, invoicing, fraud prevention, refund, chargeback and post-sale processes, and may make the purchased Digital Product available to you.

Lemon Squeezy may act as the merchant of record for the purchase transaction. This means that certain parts of the purchase, payment, tax, invoicing and delivery process may be handled directly by Lemon Squeezy and may be subject to Lemon Squeezy’s own terms, policies and checkout conditions.

Before completing a purchase, you are responsible for checking that the selected Digital Product, price, currency, payment method and other checkout details are correct.

A purchase is completed when the payment is successfully processed and the Digital Product is made available to you, unless the Lemon Squeezy checkout states otherwise.

We reserve the right to refuse, cancel or not fulfil an order if we reasonably believe that the order is fraudulent, unlawful, abusive, made in breach of these Terms, or affected by a technical, pricing or availability error.

The price of each Digital Product is displayed before you complete the purchase.

Prices may be displayed in different currencies depending on your location, the checkout settings or Lemon Squeezy’s configuration.

Taxes, including VAT, sales tax or similar charges, may be calculated and handled by Lemon Squeezy as part of the checkout process.

Payment is made through the payment methods available in the Lemon Squeezy checkout. We do not collect or store your full payment card details.

Any invoices, receipts, tax documents, payment confirmations, refunds or chargeback processes may be handled by Lemon Squeezy.

After a successful purchase, the Digital Product will usually be made available to you immediately or without undue delay through the Lemon Squeezy delivery mechanism, download page, e-mail link or other digital access method.

You are responsible for providing correct information in the checkout, including a valid e-mail address, where required.

If you do not receive access to the purchased Digital Product, or if the download link does not work, you should contact us at our E-mail or follow the instructions provided by Lemon Squeezy.

We are not responsible for failed delivery caused by incorrect information provided by you, technical problems on your side, unavailable internet connection, incompatible device or software, spam filters, mailbox issues, or other circumstances outside our reasonable control.

If you are a consumer, meaning a natural person who purchases a Digital Product outside the scope of their business, trade or profession, you may generally have the right to withdraw from a distance contract within 14 days from the date of conclusion of the contract, unless an exception applies.

You may withdraw from the contract by making any clear statement expressing your decision to withdraw from the contract, for example by sending an e-mail to our E-mail. You may also use the model withdrawal form, but using the form is not mandatory. The withdrawal period is met if you send your statement of withdrawal before the withdrawal period expires.

Because the Digital Products are digital content supplied without a tangible medium and are intended to be supplied immediately after purchase, you may be asked before completing your purchase to provide your prior express request and consent to the immediate supply of the Digital Product before the end of the 14-day withdrawal period and to acknowledge that you will lose your statutory right of withdrawal once the Digital Product is made available to you.

The wording of this consent may be as follows:

“I expressly request and consent to the immediate supply of the digital content before the end of the 14-day withdrawal period and acknowledge that, once the digital content is made available to me, I lose my statutory right of withdrawal.”

If you provide the express request, consent and acknowledgement under Article 7.3 and the Digital Product is made available to you, you lose your statutory right of withdrawal from the purchase to the extent permitted by applicable law.

If the Digital Product has not yet been made available to you, or if the requirements for losing the right of withdrawal have not been met, you may withdraw from the contract within the statutory withdrawal period, unless another exception under applicable law applies.

If you validly withdraw from the contract, we or Lemon Squeezy will refund payments received from you without undue delay and in any event no later than 14 days after the day on which we are informed of your decision to withdraw from the contract. The refund will usually be made using the same payment method that you used for the purchase, unless another method is agreed or required by the payment process.

This Article does not affect your statutory rights if the Digital Product is defective, not supplied, not as described, or if mandatory consumer protection laws provide otherwise.

Unless mandatory law provides otherwise, payments for Digital Products are generally non-refundable once the Digital Product has been made available to you, especially where you have expressly requested and consented to immediate delivery and acknowledged the loss of your statutory right of withdrawal.

We may, at our discretion, provide a refund in fair and reasonable cases, for example if:

• you were charged more than once for the same Digital Product by mistake;
• you did not receive access to the Digital Product due to a technical issue that cannot be resolved;
• the file is corrupted or inaccessible and we cannot provide a working replacement;
• the Digital Product materially differs from its description; or
• another situation arises where we consider a refund appropriate.

Refunds may be processed by Lemon Squeezy. The timing and method of the refund may depend on Lemon Squeezy, your payment method, your bank or other payment providers.

A refund is not guaranteed merely because you changed your mind after receiving access to the Digital Product, did not like the Digital Product, did not use it, expected a different result, no longer need it, or interpreted the content differently than expected, unless mandatory law provides otherwise.

We are responsible for supplying the Digital Product in conformity with the contract and with mandatory consumer protection laws that apply to you.

The Digital Product must in particular:

• correspond to its description and agreed characteristics;
• be suitable for the purpose for which digital content of this type is normally used;
• be supplied in the agreed format, quantity, quality and version, where applicable;
• be supplied with any instructions or information necessary for its use, where applicable; and
• comply with mandatory consumer protection requirements applicable to digital content.

A Digital Product is not defective merely because it does not meet your subjective expectations, does not produce a specific personal, emotional, relationship, health, legal, financial or other outcome, or because you disagree with the content, provided that the Digital Product corresponds to its description and mandatory consumer protection laws are complied with.

If you believe that a Digital Product is defective, not accessible, not supplied, not as described, or otherwise not in conformity with the contract, please contact us at our E-mail and describe the issue in reasonable detail. You may also use the model complaint form, but using the form is not mandatory.

When making a complaint, please provide at least your contact details, order number or other purchase identifier if available, identification of the Digital Product, a description of the defect or issue, and your preferred method of resolution.

If your complaint is justified, you may be entitled to a remedy required by applicable law, in particular bringing the Digital Product into conformity, replacement access, a corrected file, technical assistance, a reasonable price reduction, refund, or withdrawal from the contract where applicable.

We will confirm receipt of your complaint without undue delay, usually by e-mail. We will handle consumer complaints without undue delay and no later than 30 days after receiving the complaint, unless we agree with you on a longer period. If the complaint is not handled within this period, you may have the right to withdraw from the contract or request a reasonable price reduction, where provided by applicable law.

We will inform you about the outcome of the complaint by e-mail or another appropriate durable medium. If the complaint is justified, you may also be entitled to reimbursement of reasonable and properly documented costs incurred in connection with making the complaint, where required by applicable law.

Your mandatory statutory rights as a consumer are not limited by these Terms.

Unless expressly stated otherwise, the Digital Product is supplied as a one-off digital content file and does not include ongoing updates, maintenance or support. This does not affect any updates or remedies that must be provided under mandatory consumer protection laws.

The Website, Digital Products and all related content, including text, structure, design, graphics, layout, files, branding and other materials, are protected by copyright, trademark and other intellectual property laws.

After purchasing a Digital Product, you receive a limited, non-exclusive, non-transferable, non-sublicensable licence to download, store and use the Digital Product for your own personal, non-commercial purposes.

You must not, without our prior written consent:

• copy, reproduce, distribute, sell, resell, licence, sublicense, rent, lend or otherwise make any Digital Product available to another person;
• upload, share or publish any Digital Product online;
• use any Digital Product for commercial purposes;
• modify, translate, adapt, extract, scrape or create derivative works from any Digital Product;
• remove copyright notices, watermarks, branding or other proprietary notices; or
• use the Digital Products to train artificial intelligence systems, machine learning models or similar technologies.

All rights not expressly granted to you under these Terms are reserved by us.

You agree to use the Website and Digital Products only in accordance with these Terms and applicable law.

You must not:

• use the Website or Digital Products for unlawful, fraudulent, abusive or harmful purposes;
• interfere with or disrupt the operation, security or availability of the Website;
• attempt to gain unauthorised access to any systems, accounts, data or infrastructure;
• use automated tools to scrape, copy, monitor or extract content from the Website, unless expressly permitted by us;
• bypass technical restrictions, security measures or access controls;
• share download links or purchased files with unauthorised persons;
• misrepresent your identity or provide false checkout or contact information; or
• infringe our intellectual property rights or the rights of any third party.

We try to keep the Website available and functional, but we do not guarantee uninterrupted, error-free or secure operation.

The Website may be unavailable or limited due to maintenance, updates, technical issues, cyber incidents, hosting issues, third-party service outages, force majeure or other circumstances.

The Website and purchase process may depend on third-party services, including Lemon Squeezy, hosting providers, analytics providers, payment providers, e-mail providers and other technical or business partners.

We are not responsible for third-party services, websites, platforms, checkout environments, payment systems, policies or content, except to the extent required by mandatory law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.

To the maximum extent permitted by applicable law, we are not liable for:

• your personal interpretation, application or use of the Digital Products;
• any specific emotional, relationship, health, financial, legal or personal outcome;
• decisions you make based on the Digital Products;
• indirect, incidental, consequential or non-material damage;
• loss of data, loss of profit, loss of business opportunity or reputational harm;
• unavailability or malfunction of the Website caused by third-party services or circumstances outside our reasonable control; or
• unauthorised use, copying or sharing of the Digital Products by third parties.

Where you are a consumer, this limitation applies only to the extent permitted by mandatory consumer protection laws.

In particular, you acknowledge that we are not liable for any consequences arising from your decision to follow, rely on, interpret or apply any information contained in the Digital Products. The Digital Products are not tailored professional advice and you are responsible for seeking qualified professional assistance where your situation requires it. This does not limit any liability that cannot be excluded under mandatory law.

We may update these Terms from time to time, for example due to changes in our products, business model, checkout process, third-party providers, technical setup or applicable law.

The current version of the Terms will always be available on the Website.

The version of the Terms applicable to your purchase is the version in force at the time you complete the purchase, unless mandatory law provides otherwise.

If you have any complaint, question or issue, please contact us first at our E-mail. We will do our best to resolve the matter fairly and reasonably.

We are not bound by any specific codes of conduct in relation to consumers, unless expressly stated otherwise on the Website.

If you are a consumer, you may also have the right to contact the competent consumer protection or alternative dispute resolution body in your country of residence.

For consumers in the Czech Republic, the competent authority for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, ID No.: 000 20 869, website: coi.cz. A consumer may generally submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority no later than one year from the date on which the consumer first exercised the relevant right against us.

These Terms are governed by the laws of the Czech Republic.

If you are a consumer residing in the European Union, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence, where such protection cannot be excluded by agreement.

Any disputes will be resolved by the competent courts of the Czech Republic, unless mandatory law provides that another court has jurisdiction.

If any provision of these Terms is found to be invalid, ineffective or unenforceable, the remaining provisions will remain valid and enforceable.

We may assign or transfer our rights and obligations under these Terms to another entity, especially in connection with a business transfer, restructuring or transfer of the Ramble Books project, provided that your mandatory consumer rights are not adversely affected.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, unless mandatory law provides otherwise.

These Terms are available in English. If we provide translations, the English version prevails unless mandatory law provides otherwise.